Customer Service


We will accept returns of new, unopened puzzles within 30 days from the original date of purchase. Please note that we can only issue a refund if the item is returned to us in new, unopened condition. The inner bag must be unopened and the outer box seal sticker must be intact. 

To request a refund, please email us at with "Returns" in the subject line. In your email, please be sure to include the following information:

  • Your original order number
  • The title of the puzzle you are returning
  • The reason for your return
  • Your shipping address

Once we receive your email, we will send you a prepaid return shipping label via email. Please pack your return carefully so that it arrives to us without damage. Once we receive your item, we will initiate a refund to your original method of payment, minus the return shipping charge. 



If you find any issues with your puzzle, please email us at and we'll get back to you right away.

International Shipping

Please note that depending on your shipping address, orders shipped outside the United States may incur customs fees. 



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